FAQs

Personalized healing and care, focused on your unique situation.

General

Concierge medicine limits the size of each physician’s patient panel so your doctor has more time for you at every visit. Rather than billing insurance per visit, you pay a monthly membership fee that covers your ongoing primary care. The result: unhurried appointments, same-day or next-day access, and a physician who actually knows you.

Regular healthcare, as you know, uses scientific methods to treat your physical body as a collection of atoms and molecules, proteins, nucleic acids, cells, and organs. Christian medical care does everything that Western medicine does, but also adds the component of spiritual soul care.

We care about you holistically. We’re just as worried about your relationships as we are about your blood pressure. We’ll offer you an antidepressant when appropriate, as well as prayer and community – because we know it’s all interrelated. Our doctors are board-certified, expert physicians deeply respected in the medical field. They are also deeply spiritual people with spiritual gifts and faith in God’s power to heal.

Soul care is our recognition that your physical health is connected to your spiritual and relational wellbeing. Your Healing Grove physician will ask about your relationships, your mental and emotional health, and your faith.

Culture care is our commitment to honoring who you are and where you come from. We believe culture shapes everything: your diet, your understanding of illness, your family relationships, your experience of community. We don’t ask you to set that aside at the door. We celebrate it, and we let it inform how we care for you.

Healing Grove Health Center is a 501c3 non-profit organization. Our organization is dependent on generous donors who allow us to provide care to low-income families.

Not always. Some referrals are simply an insurance-required mechanism that can be accomplished with a call to our front desk during regular business hours. Some new referrals may be appropriately completed with an electronic visit or short phone call. Still other referrals may require a face-to-face encounter, or even further evaluations. We will let you know at the time. Our trusted consultants expect us to do the basic things first, and we would never want to destroy that collegial trust by making inappropriate referrals and wasting their time.

We have noticed that patients who were previously seen at rushed, over-scheduled, fee-for-service clinics often expect referrals for relatively simple medical problems. The same problems can usually be resolved quickly in our primary care clinic. Additionally, referrals can involve less experienced clinicians and systems which are paid more when specialists do the same tasks as generalists. Ultimately, this wastes patients’ time and money, sometimes even resulting in harmful, unnecessary procedures.

At Healing Grove, we intentionally designed our system so we are not incentivized to do unnecessary procedures or waste your time with unnecessary referrals. We removed conflicts of interest so that we can clearly see you and your health needs – nothing else.

No. Because of our Christian values, we believe every person is created in the image of God. That means we believe you are special and valuable, regardless of your faith tradition (or lack thereof). We go out of our way to care for each and every one of our members. Regardless of faith background, you’ll feel welcomed, comfortable, and appreciated at Healing Grove.

Costs

Each location has differing monthly membership costs. View your nearest location for exact details.

No. Healing Grove Health Center does not provide insurance of any kind. We ONLY provide primary care services. Your membership fee DOES NOT cover hospitalizations, speciality care, medication, imaging, etc.

Yes. Healing Grove is NOT insurance. You’ll need to keep your insurance when you become a member at Healing Grove. We do not cover hospitalizations, car accidents, speciality care, etc. That means if you have a serious medical emergency, you’ll need to use your personal insurance to cover it.

We recommend a high-deductible PPO. HMOs do not work well with Healing Grove since our physicians cannot refer you to a specialist through an HMO network. PPOs allow our doctors to take care of referring you to any specialist care needed.

We provide top-quality concierge care for about the same price as several other concierge and direct primary care providers in the area. However, our practice is unique since each paying member pays for two low-income people to access our clinic.

Yes. Healing Grove Health Center’s membership fee applies to the annual health care and soul care exam which can be paid for using your HSA/HRA/FSA.

Everyone at Healing Grove works for significantly less than prevailing wages because of our Christian value of caring for the poor. Each paying member at Healing Grove funds two low-income members to access the clinic – people who otherwise wouldn’t be able to afford healthcare.

Pharmaseutical

No, not necessarily. The best way to refill a medication we have prescribed is to call your pharmacy 2 to 3 business days in advance. This keeps medication errors (wrong pharmacy, wrong medication, wrong dose, etc.) to a minimum by utilizing the connection between our electronic medical records.

Refills of medications from other doctors can often be obtained with a short text or phone conversation.

Some new prescriptions may be appropriately filled after an electronic or phone conversation. However, certain medications are more complex. If we feel a face-to-face encounter or examination is necessary, we will let you know.

Yes. Many of our members use mail-order pharmacies.

Coverage

We cover annual influenza (flu) vaccinations and TB skin tests for our patients here in the office. The other adult and pediatric immunizations are just too expensive to provide at our office. We recommend using one of the local pharmacies and your health insurance for the other vaccinations.

Low-income children who meet the criteria for the VFC program can receive vaccines in the clinic. For higher-income children who have a well-child check with us, we can recommend vaccinations and even obtain authorization and have the vaccines given at another site. Ask your doctor for details.

We perform basic office lab studies: urinalysis, blood sugar, urine pregnancy tests, hematocrit, electrocardiograms (EKG), basic breathing tests, and hearing screenings.

We also perform basic skin procedures (suturing and skin biopsies) and apply splints and casts for sprains and simple fractures (broken bones) here in the office.

We do not draw blood tests or perform x-rays in our office.

We perform basic skin procedures (suturing and skin biopsies). We can remove ingrown toenails. We can remove skin tags, sebaceous cysts, and most lipomas. We can freeze warts and other unsightly growths. We do not perform any major operations at surgical centers or hospitals.

Yes! We provide prenatal care to members.

Yes. This is often our best opportunity to assess the care of our school-aged benefactors.

No. Workman’s Compensation insurance is contracted with specific doctors. We are happy to see you for any health problem or injury you may have regardless of where it occurred; however, if you require extensive treatment related to a workplace injury, a specialty office will probably need to be involved. This usually necessitates a Workman’s Comp provider well-versed in the rules and regulations of the complex Workman’s Comp system.

No. As of May 2014, federal regulations require that you must see a provider on the National Registry of Certified Medical Examiners for DMV physicals.

  • Hospital coverage
  • Specialist coverage
  • Blood tests outside of our standard individualized health exam